'RentHQ email not sent' notifications

Posted on July 15, 2023
RentHQ has the capability to send emails on your behalf. However, there are instances where you may receive a notification email with the subject line "RentHQ email not sent" after the emails have been sent. This email serves a specific purpose.

To comprehend the meaning of this email, it is important to understand the process involved:

1. RentHQ dispatches the email message to your email server, which could be Gmail, Yahoo, or any other provider. If you receive an email with the subject line "RentHQ email not sent," it indicates that this step was successful. Thus, it confirms the accuracy of your email username, password, and related details.

2. Your email server then attempts to forward the message to the recipient's email server. It is likely that this particular step encounters an issue.

3. Subsequently, your email server sends a message back to RentHQ, acknowledging the receipt of the message but notifying that it was unable to send it and stating the reason for the failure.

4. RentHQ then sends you an email titled "RentHQ email not sent" to inform you that your message could not be delivered. This email also includes the message received from your email server, providing you with additional information.

It is important to note that RentHQ cannot diagnose these errors on your behalf. The error message originates from your email server, and RentHQ does not have access to it for further troubleshooting. It is comparable to using Outlook to send an email—if the message is bounced back, it is not an error within Outlook itself.

The errors could be caused by various factors, including:

- RentHQ's server being located in Singapore. Some email servers, such as Gmail, may consider these messages suspicious due to their origin, as your other messages are likely sent from New Zealand, Australia, or your actual location. Therefore, you may need to inform your email server that this is a valid location.
- Messages being detected as spam.
- Invalid recipient email addresses.
- Recipient's email server being unavailable.
- Recipient's email inbox being full.
- DNS routing issues.
- Other undisclosed reasons. Email servers typically refrain from providing too much information, as it could aid spammers in finding ways to deliver their emails.