Software Enhancement Suggestions

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Ability to credit Payment against closed property

We have tenants who unfortunately pay us small amounts weekly from their benefit. They have been historically evicted. The property also has been sold or not managed by us anymore. This request is to allow payments from a Vacated tenant, WHEN the house is ALSO no longer managed. currently when you mark a property as "No longer managed by us" AND when there is a vacated tenant, which is status "closed - allow transaction entry", you can not allocate payments against that tenant. Can we make it so if The property is closed can still allocate please.

Tenant extra charges search to show property addy

When doing Tenants/Extra charges search, it does not show the property name. In our case we have 1 tenant renting many properties. so we can not quickly see the correct property when The tenants name is the same for many. This suggestion is to also add the property address to the creen. Currently there is plenty of space on The search form.

Ability to differentiate commercial & residential

It would be great if there was a check box identifying if a property is commercial or residential, and accordingly, in the reports we can search and print reports, per property type. if an office has managers who look after commercial, and residential separately. currently it is sometimes hard to get a report that applies to say only residential if you are looking to search say residential arrears. especially as these two property types are dealt with quite differently.


Some letters sent to tenants should be viewable to the owner on their portal, ie: 14 day notices, rent reviews.... maybe add a flag to the mail merge/letter generation to include on Owners portal, as you do for tenants?

Disbursement by Property

I have a number of owners that need disbursements for different properties to be paid to different bank accounts, due to funding with separate banks. The only way I know how to do that currently is to have a separate owner setup for each property, which makes management for us and the owners complicated, as they have to have multiple logins to the owner portal and multiple statements from us. Is there a way to setup disbursement by property, rather than owner?

Add columns to the Cashbook screen

Add "Disbursed" and "Reconciled" columns to the Cashbook screen to identify transactions

Rent Status on Dashboard being requested.

We have been using RentMaster for over 20 years and are in the transition stage to RentHQ. We would like to request the Rent arrear on the dashboard should include the check box for Arrears tenants only.

Late Fees - apply by Tenant

Allow Late fees to be charged per tenant, not as a whole. At the moment if you have commercial and Residential tenants, some allow late fees and Residential in NZ do not.

Transactions/Cashbook - Quick Filters

Could you provide Today and Yesterday as new options from the drop down list.

Reports to have the option of "30 days in future"

Currently options such as "This calendar month" are resonably useful at the start of the month, but not so at the end of the month. We need the option of running reports "looking ahead 30 days" or similar. especially useful, for reports like scheduled inspections, or move out, etc.

Tenant Screen

On the tenant screen it would be really helpful to have the first line of the property address as one of the columns.

Multiple Owners

This may be a bit of an unusual case, but we have a couple of properties that are jointly owned by two people/entities, and they like to have the disbursements for that property split and paid to two different accounts. We would like to have that function, if possible, as it would save paying these particular disbursements manually.

Inspections / Property Details

On each property screen we can specify the number of bedrooms, bathrooms, parking. When an inspection is created it will create the correct number of bedrooms etc on the inspection report. However, plenty of properties have more than one living area, and some have offices too, as well as garages. It would be great to have "living areas", "garages" and "offices" on the property screen as well. This would save me having to create separate inspection templates for houses that have 2 living areas, or an office, or a garage. Eg: My inspection templates list looks like this: House (no garage) House and garage House, 2nd living (no garage) House, 2nd Living and Garage House, office, garage House, Office, (no garage)

Reminders Screen

We find the reminders screen hard to read as there is no easy way to sort or find reminders in the list as they all have the tag of "General Item". There is also no line between one reminder and the following one so the text all merges together. It would be great to have another column on this screen that we could use to sort these reminders - eg: we could enter a title, a property code, an address etc, so that we could sort by that and find the reminders again.

Import Statement Screen and viewing tenant files

It would be very useful to be able to see the tenant or property screens whilst importing a statement. When you need to check something in a tenant record (such as their current rent amount, or which property they are in) or in a property record (such as what the property code is for that address) whilst you are importing a statement, you can’t do it and have to exit out of the import screen and start all over again.

Quick search of contractors when adding work order

When you are adding a work order, it would be great if you could start typing the name and the contractor list reduced to only those containing the letter combination. At the moment you have to page down to find your contractor manually. Also would be great if you can search by skill at the point of work order entry. ie rather than remembering how you entered a plumbers name, you could select skill plumber, and then it would only shoe your 3 or so plumbers.

Generate Invoice - Tax Invoice with custom fields

When generating an invoice via the extra charges tab, including a custom field at the bottom of the invoice for bank details would be awesome!

Contractor Portal

1/ Show column for Priority 2/ Show column for Address (and/or Short Code) and/or Town 3/ Show column for Date Reported 3/ Provide ability to sort by ID, Status, Address (or Short Code)

Inspection Letters

Add mail merge function for Inspections - I schedule multiple inspections (40-60) and having to manually generate a letter for each one is very time consuming.

Inspection templates to be easily copied

It would save alot of time if you could save a template as a different name rather than going through and creating a new template for each new property from scratch. some houses ar esimilar so would be great to be able to save as, or copy to new.

Apple Mac APP and mac browser compatibility

Currently RENTHQ application only works on a PC. Also the online browser version only works on a very old Mac operating system, with an old version of the Sea monkey browser installed. It would be great if we could have an App for the Mac, as our office runs macs and we have been considering our options due to having to run virtual machines on each mac, and this becomes very unreliable. Please create a compatible version that operates on the latest standard browser such as google chrome or Microsoft Edge on Apple Mac..

Ability to add photos to inspection "Room"

Currently it appears you can not add a photo to a room when editing an inspection. Often we take photos on our phone of certain items and want to add it into the room on The report, however can only add to The report as an un named photo. ie it is not attached to any particular room.

Open home schedule

Could we create an open home schedule in RentHQ? I want to be able to specify what date and time I want to have an open home at a particular property. Then there should be a way for tenants to be able to see my schedule for the property and register their interest at viewing that property at the time specified.

Inspection on google calendar

When we add inspection via the calendar in Renthq, is there a way it can sync with google calendar?

Extra Charge Invoices

It would be helpful to have capability for multi-line invoices to be created from the extra charge description field (longer field length with automatic word wrap). This is currently very limited which means we have to abbreviate to the point where any 3rd party cannot understand the invoice text. Trying to fit within the size constraints costs too much time also. We also often have to create multiple invoices/extra charges rather than one multi-line invoice because of this.

Property Inpsections

It would be really good if you could generate Inspections via address not the tenant - as it it the property we are inspecting not the tenant, I just find that each week we have to look up the property address to find out who lives in what house.

Disbursement Reference

Allow a custom reference for disbursement payments to owners

Add a visible checkbox column to "Attachment" tab

On each "Attachment" tab - add a visible checkbox column to display "View" status for each file - so we do not have to open each file to see if an owner/tenant can see the file.

Invoice numbers to be recorded against transaction

Invoice numbers to be recorded against transaction, or searchable in RENTHQ Currently we create an invoice to The tenant for things like water, or mowing etc. The RENTHQ system generates an invoice number, which is sent to The tenant with the charge. HOWEVER there is no way to search that charge in RENTHQ quickly. eg I have a tenant who pays invoices as a batch payment. for example, they rent 12 properties off us, they pay invoice CHG19052, CHG19053, CHG19069 as a batch . we have no way of quickly finding which property to allocate the payments to. as the CHG.... number does not appear to be recorded anywhere?

Text Work Orders

Would be great to be able to text work orders to the contractor straight from the work order screen. A lot of our smaller contractors struggle to keep ontop of emails, so we text them with jobs.

Ability to add custom clauses in the Agreement

It would be great to be able to add custom clauses in the tenancy agreement. Custom clauses are usually linked to the property . but could also be linked to a particular tenant

Inspection work order photos

When recording inspection results, there is the ability to create work orders at the same time. It would be good to be able to add photos to the work order and the inspection at the same time from the mobile phone. At the moment I have to copy the photo from the inspection and add it to the work order after I have completed the inspection.